Terms of Services
THESE TERMS OF SERVICE APPLY TO SERVICES ("PAY FOR SUPPORT" AND "IN-HOME SERVICE") ORDERED FROM AssistMyComputer.com OVER THE PHONE at (1 877-880-0006). THE TERMS OF SERVICE APPLICABLE TO SERVICES ORDERED AT A AssistMyComputer.com PRECINCT (EITHER STAND ALONE OR IN A AMC STORE) ARE PROVIDED AT THE TIME THE SERVICE IS PURCHASED AND MAY DIFFER FROM THE TERMS STATED HERE.
PAY FOR SUPPORT
(a) Services: AssistMyComputer.com will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) User Responsibility: You understand and agree that prior to contacting or allowing AssistMyComputer.com to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that AssistMyComputer.com shall not be responsible under any circumstance for any loss or corruption of data and/or software.
(a) Scheduling: Standard service hours are Monday-Friday, 9 AM - 7 PM , Saturday 10 AM - 5 PM. Additional charges may apply for rapid response services or service outside of standard installation hours.
(b) Service Jurisdiction: AssistMyComputer.com sets the Service Jurisdiction for each city and store. If a location lies beyond AssistMyComputer.com's standard Service Jurisdiction, additional trip charges may apply. To determine if your location is within the AssistMyComputer.com standard Service Jurisdiction , please inquire at a AssistMyComputer.com Precinct inside AMC stores, visit www.assistmycomputer.com to use the zip code-based Service Jurisdiction interface or call 1 800 AssistMyComputer.com (1-877-880-0006) for information pertaining to standard Service Jurisdictions and applicable trip charges.
(c) Additional Hardware or Software Install/Service: This service is only available to customers who have already purchased one on-site service and are purchasing this as a second service. Approved services must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.
(d) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE AssistMyComputer.com AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND A $129 CANCELLATION CHARGE WILL BE ASSESSED.
(e) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE AssistMyComputer.com AGENT TO YOUR HOME OR BUSINESS. AssistMyComputer.com AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(f) Minimum System Requirements (For Wireless Home Networking Only):
- All computers to be networked must have a minimum of 10MB of hard disk space and 32 MB of RAM.
- Password(s) for operating systems(s) and/or ISP must be available at the time of service.
- Microsoft Windows 98 SE operating system or greater.
- Operating System disc and Key Code must be available at the time of service.
- All computers and/or peripherals to be networked must be in good working order and Spyware-free.
- For all broadband installations, the broadband services must be installed and operational prior to the time of service, including connections to any broadband modem.
- Broadband connections exclude DirecPCT and DirecWayT services.
- For narrowband sharing, AMC will only connect to MSN® or EarthLink#&174; ISP.
(g) Access: The AssistMyComputer.com Agent must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE AssistMyComputer.com AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $129 CANCELLATION CHARGE WILL BE ASSESSED.
TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES:
LIMITATIONS TO SERVICE: AssistMyComputer.com AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY AMC AND/OR ITS THIRD PARTY SERVICE PROVIDER.
FORCE MAJEURE: If AssistMyComputer.com's and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of AssistMyComputer.com and/or its third party service provider, AssistMyComputer.com and/or its third party service provider may choose not to provide services.
LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL AMC, AssistMyComputer.com AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY AssistMyComputer.com AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.
RELEASE OF LIABILITY: BY SIGNING THE FORM ON THE OPPOSITE SIDE OF THIS PAGE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS AMC, AssistMyComputer.com AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU ROR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM AssistMyComputer.com AND/OR ITS THIRD PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order you must contact AssistMyComputer.com Guidance Engineers at 1 800 AssistMyComputer.com (1-877-880-0006).
You may cancel your order if you give AssistMyComputer.com at least 2 hours notice prior to the scheduled performance of services. Cancellations must be completed by calling 1 800 AssistMyComputer.com (1-877-880-0006). The payment amount will be fully refunded in the manner the purchase was paid.
If you are not satisfied with your service: Please call 1 800 AssistMyComputer.com (1-877-880-0006) for resolution. We stand behind our Pay for Support services for 5 days. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
AssistMyComputer.com® refers to a line of technology services provided by AMC Stores, L.P. which is a subsidiary of AMC CORP, Inc. (all subsidiaries and affiliates of AMC CORP, Inc. are referred to as "AMC"). Any reference to AssistMyComputer.com in these Terms of Service is a reference to AMC.
FOR IN-HOME SERVICES PROVIDED IN CALIFORNIA: An estimate as required (Section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by AssistMyComputer.com in writing, and AssistMyComputer.com may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, AssistMyComputer.com may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information contact the Bureau of Electronic and appliance Repair, Department of Consumer Affairs, Sacramento 95814.