Remote Support

Here's how it works

Call 1 877-880-0006 and an Agent will securely access and repair your computer under your supervision through your High-Speed Internet connection. Anytime, 24/7.

Your computer problem is diagnosed while you remain in the comfort of your own home.

So, there's no need to schedule an appointment or wait for a technician.

It's like having a Virtual Agent right there to help fix your computer.

Internet Connection Help Price
Wireless Network Diagnostic and Repair

Having problems with your wireless network? We'll connect to your computer online or help over the phone at 1-877-880-0006.

The service includes:

  • Diagnosis to discover the cause of the problem
  • Troubleshoot and repair your network connection
$75 Per Hour Flat Rate
ISP Troubleshooting

Are you having problems connecting with your current high-speed or dial-up service? 1-877-880-0006

The service includes:

  • Diagnose what is causing the issue
  • Help you get back on-line

ISP not included.

$75 Per Hour Flat Rate
My Computer Isn't Working Price
Operating System Repair with Online Diagnostic

Find out what's wrong with your computer and get it fixed.

The service includes:

  • Online diagnosis to discover the cause of crashes, lockups or unusual PC slowness
  • Service to fix the issue - includes virus and spyware removal
$75 Per Hour Flat Rate
Software Troubleshooting with Online Diagnostic

Get help with your productivity software issues online or over the phone.

The service includes:

  • Help repairing, troubleshooting, or installing one software title (Word, Excel, Quicken, Photoshop, Outlook)
  • Help properly configuring the software setting

Working high-speed internet connection required. Service excludes operating system installation. Software not included.

$75 Per Hour Flat Rate
Prevent Computer Problems Before They Start Price
Computer Optimization

Your computer, just like your car, is a finely tuned machine that needs regular maintenance to keep it running and in good working order. A Computer Optimization service is a good thing you can do to preserve the health of your PC. A good rule of thumb is to have your system Optimized every six months.

The service includes:

  • Adjustment your computer's system settings for a faster and smoother performance
  • Update your PC with the most recent updates to guard against security threats
  • Hard drive data clean up
$75 Per Hour Flat Rate
Wireless Network Security

Did you know that 80% of wireless networks are not secure? How secure is your network? Call 1 800 GEEKSQUAD and Agents can check the security of your existing Wireless Network using your high-speed internet connection.

The service includes:

  • Check if encryption is enabled
  • Check to see if your SSID is enabled
  • Examine the PC for file sharing programs
  • Check to see if the firewall is enabled
  • We'll secure it and network one PC.

Hardware not included. Working high-speed internet connection required. For existing networks only.

$75 Per Hour Flat Rate
PC Safety Check

Online safety begins with you, know what's happening on your PC. Although the internet represents technological innovation, it can also harbor potential risks. But with careful use and awareness, every family can take advantage of the benefits of online education and entertainment, while minimizing the risks.

The service includes:

  • Check for AV and AS software and if it is up to date and is there a firewall in use.
  • Check for the current Window Patches
  • Examine the PC for file sharing programs - Kids often use these programs to download and share free music. This can pose several problems as it violates copyright laws and could render you responsible for these actions. Also your information and data could be in a shared location, meaning others can download it through these programs.
  • View the history of visited websites - Steer clear of websites of ill repute - these are a haven for malicious and annoying intruders
  • IM Check - Suggestive names can attract unwanted attention. Do not use last names in children's and teen's email addresses or screen names
  • Search of MySpace and Google for personal Info
  • Give suggestion on how to improve your safety online
$75 Per Hour Flat Rate
I Want to Use My Computer With Other Things Price
MP3 Setup and Training

Get your MP3 player working. Have an agent set-up your new MP3 player online through your PC.

The service includes a brief tutorial on how to:

  • Use your MP3 player
  • Burn your own CDs and rip (copy) your CDs onto the computer
  • Transfer tunes to your MP3 player
  • Organize your new music library

Working high speed internet connection required. Hardware not included.

$75 Per Hour Flat Rate
Peripheral Setup (Printer, Digital Camera, etc.)

Need help connecting something to your computer? This service is the quick and painless way to ensure your printer, digital camera or other digital device is correctly installed.

The service includes:

  • Guiding you through the connection steps over the phone or online
  • Help properly configure your device settings

Working high speed internet connection required. Hardware not included.

$75 Per Hour Flat Rate
Ala carte Price
Online Diagnostic

Techs will get to the heart of the matter and root out the problem through a series of system checks and diagnostics.

$75 Per Hour Flat Rate
$1/Day Support

Call for help now! 1-877-880-0006