- What information does AMC collect from me?
- When does AMC collect information from me?
- How is my information used?
- Does AMC share my personal information with others?
- Do I have choices regarding the use of my information for marketing purposes?
- How does AMC secure my personal information?
- How can I update my information?
- Does AMC collect information from children?
- Who should I contact if I have questions or concerns about the privacy or security of my information?
WHAT INFORMATION DO AMC AGENTS COLLECT FROM ME?
We may collect personal information such as your name, mailing address, phone number, email address, credit card number and other billing information.
WHEN DOES AMC COLLECT INFORMATION FROM ME?
While taking advantage of products or services available from AMC, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services at your home or office, bring in your product for service, purchase products, contact AMC call centers with a question or concern, initiate a chat session, participate in a sweepstakes, promotion or survey, and / or participate in other activities with AMC entities.
HOW IS MY INFORMATION USED?
AMC uses the information you provide in order to fulfill requests for services or information; provide customer services; administer sweepstakes, promotions or surveys; offer new products or services; improve the effectiveness of AssistMyComputer.com®®, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.
DOES AMC SHARE MY PERSONAL INFORMATION WITH OTHERS?
AMC does not sell or rent your personal information to third parties. AMC may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, AMC may share personal information with third parties to perform services such as sending AMC marketing communications, servicing products, conducting research, analysis or administering surveys, sending regular mail and email on behalf of AMC, processing credit card payments, administering sweepstakes, providing call center services, data storage and hosting services.
The third parties with whom AMC conducts business are only authorized to use your information to perform the service for which they were hired. As part of the agreement with them, they are required to follow the privacy guidelines provided to them and to take reasonable measures to ensure your personal information is secure.
AMC may also share your personal information with companies who have referred you to AMC for goods and services, or have provided space in their store locations for AMC to offer its goods and services, or have allowed AMC to have a presence on their web sites.
From time to time, AMC may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. AMC also reserves the right to report to law enforcement agencies any activities that AMC, in good faith, believes to be unlawful. AMC may share certain personal information when AMC believes that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. AMC may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?
AMC is an opt-out organization. Once AMC receives your information, AMC may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-out of receiving future marketing communications from AMC.
To change your status with respect to receiving marketing communications from AMC, you may
1) Follow the directions on a marketing e-mail or direct mail marketing communication from us. Marketing communications from AMC will tell you how to stop receiving them.
2) Call 1 800 AMC (1 877-800-0006), request to opt-out of marketing communications and provide your current contact information.
3) Send an email with your current contact information to info@AssistMyComputer.com®. Or
4) Send a request with your current contact information to AMC, Mail Stop 11528 W.183rd Pl Suite SE, Orland Park, IL
If you send an email or letter request, please include your full name, address, phone number and email address and indicate specifically what type of marketing communication(s) (for example, email, direct mail and / or phone) you wish to stop receiving. This helps identify you correctly in AMC systems so Agents can accurately process your request.
AMC will take the appropriate steps to implement your request to opt-out of receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from AMC marketing lists, it may take up to ten business days for emails, 30 calendar days for phone calls and six weeks for direct mail.
Until the change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related communications such as appointment confirmation calls, billing information or other organization-related communications. In addition, opting out of AMC marketing communications does not impact your marketing preferences with the AMC parent company. You must contact the AMC parent company directly if you wish to stop receiving other marketing communications.
If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above.
HOW DO AMC AGENTS SECURE MY PERSONAL INFORMATION?
Whether you are receiving services or purchasing products in AMC locations, using AssistMyComputer.com®®, having services performed at your location, or contacting the AMC call center, AMC has security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under AMC's abilities. This includes personal information that you provide in order to complete a purchase. AMC cannot ensure or warrant the security of any information you transmit by email, and you do so at your own risk.
Please note: While AMC is able to protect personal information that is provided during the course of business, AMC cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
When posting information on AMC blogs, please use caution when providing any personal data about yourself. This information may be viewed by others and it is recommended that you do not provide your name, address or any other personal information in this area. AMC will monitor blog content and make every effort to remove this type of information before posting. However, if you choose to include personal data in your content, you do so at your own risk and you accept full responsibility for those posts and any consequences that may arise from the posting of your information.
AMC offers remote access service to assist in diagnosing and resolving system issues. This process allows a AMC Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a AMC Agent to log into your computer which may contain personal information. A AMC Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
AMC uses a third party to place cookies on your computer to collect non-identifiable personal information. Although these cookies may contain a unique user ID, they do not collect or store any of your identifiable personal information.
The AMC web server automatically collects click stream information such as the address, or URL of the web site that you came from before visiting AssistMyComputer.com®, which pages you visit on AssistMyComputer.com®, which browser you used to view AssistMyComputer.com® and any search terms you may have entered on AssistMyComputer.com®, among other things. AssistMyComputer.com® may also use other technologies to track which pages of AMC sites visitors view. This anonymous clickstream data helps us understand how visitors use AMC sites.
HOW CAN I UPDATE MY INFORMATION?
AMC wants your information and marketing preferences to be accurate and complete. AMC provide several different methods for you to update your personal information. To update your information, call 1 877-880-0006, or send a request to: info@AssistMyComputer.com® or AMC, Attention: Privacy Manager, Mail Stop 11528 W.183rd Pl Suite SE, Orland Park, IL
If you send an email or letter request, please include your current contact information and the requested changes you would like made.
DOES AMC COLLECT INFORMATION FROM CHILDREN?
AMC will not knowingly or intentionally collect personal information online from children under the age of 13. AMC is committed to protecting the privacy of children.
WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?
Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call 1 877-880-0006 or send a request to: info@AssistMyComputer.com® or AMC, Attention: Privacy Manager, 11528 W.183rd Pl Suite SE, Orland Park, IL