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| Is there a AssistMyComputer.com® location near me?
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Chances are that there is - there are various locations nationwide. You can
find AssistMyComputer.com® techs inside every location and also at AssistMyComputer.com® Techs across the country. AssistMyComputer.com® is even in Canada. |
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Is it easy to take advantage of our AMC services?
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You bet. Just drop your computer off at one our sites located around the country. Most upgrades can be done on the same day you bring your PC in
and many repairs are completed in about 48 hours. Contact a site near you
for details
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Is there anything I need to bring
when I drop off my computer for service at a Precinct?
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If you're bringing in a laptop for service, remember both your power cable and
the system discs that came with the computer. For service of a desktop PC, just
bring your system discs along.
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| What forms of payment does AssistMyComputer.com® take?
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We take most major credit cards, check, cash, AMC Gift Cards and AssistMyComputer.com® Gift Cards. (While it has no monetary value, we also welcome dating
advice.)
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| Do you guarantee your service? |
Affirmative! If you're not satisfied with your service, please contact the
AssistMyComputer.com® location where the service was performed. We guarantee our
services for 90 days for AssistMyComputer.com® Precincts and stores. On-site
services are guaranteed for 30 days. Remote services are guaranteed for five
days. If there is a problem with the service we provided and you notify us
within the stated time period, we will work to remedy your problem quickly and
at no additional cost. For further details, please see the Terms of Service
found at a location near you.
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| What is the difference between a
AssistMyComputer.com® Store and a AssistMyComputer.com® site?
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While you can find an AssistMyComputer.com® site
across the country, there are also stand-alone AssistMyComputer.com® Stores that
can be found in neighborhoods nationwide. Both offer a similar menu of
services, but AssistMyComputer.com® Stores offer special services, most with 48
hour turn around times. In addition, AssistMyComputer.com® stores specialize in
Data Recovery, Apple Macintosh® support and finally, AssistMyComputer.com® stores
offer many solutions for small businesses.
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| Can I really get help 24 hours a
day?
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Absolutely. We're here for you 24 hours a day, seven days a week. Although our
locations have limited hours, you can contact an Tech at any point in time by
calling 1 800 AssistMyComputer.com® (1 877-880-0006). We can talk you through the problem or have an Tech dispatched to your location anytime day or night. (Additional charges may apply for rapid-response emergency services or service outside of standard installation hours.
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| What is an Tech? |
AssistMyComputer.com® is made up of an elite strategically teams of highly trained and highly mobile individuals, or Techs, who seek out and destroy villainous computer activity. These individuals have banded together and sworn to rid the earth of inferior computer behavior. You'll recognize a tech by their
short-sleeved AMC shirt, Beige pants.
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| What do I need to know before I have
an Tech visit my home or office? |
A person at least 18 years of age must be present during the entire time period
that services are provided. The AssistMyComputer.com® Tech must receive: full
access to the computers) and/or peripherals) to be serviced, access to your
residence, your consent and cooperation to enter your residence or business, a
safe working environment, working space and electrical power.
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| What can I expect when an Tech
visits my home or office?
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Upon arrival, AssistMyComputer.com® Techs are required to provide proper
identification verifying himself or herself as a member of AssistMyComputer.com®
(verbally as well as badge presentation). All Techs are highly trained field
service operatives of AssistMyComputer.com®. Every civilian AssistMyComputer.com®
aids will undergo debriefing - or, in lay terms, an interview by the Tech for
the purpose of obtaining useful information pertaining to the problem or
situation. Upon completion of every mission, the Tech will provide an
understandable and concise verbal and written statement presenting the
particular facts of the client's case and the conclusive methods or procedures
used to rectify the situation or problem.
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| Have you helped celebrities?
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That information is currently classified, so we can neither confirm nor deny
that we have helped several famous rock and Rap stars, models and actors. This information may be disclosed at a future date.
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